The Quality Management of Arabic Language Education Based on The Quality Management System (SMM) ISO 9001:2015

  • Mochamad Iskarim IAIN Pekalongan

Abstract

The study attempts at discussing the quality management with the Quality Management System (SMM) ISO 9001:2015 applied in the Arabic Language Education. The discussion was focused on elaborating seven principles of SMM ISO 9001: 2015, containing customer focus, leadership, engagement of people, process approach, continuous improvement, evidence-based decision making and management relationship. The quality management is expected to assist the Arabic language education to create quality, process and graduates who are well-prepared to compete both in the national and international levels. As a part of the process, the SMM ISO 9001:2015-based quality management elucidates a comprehensive guidance for the Arabic Language Education departments to continuously improve their system to fulfil the customer and the user satisfaction. Seen from the result, SMM ISO 9001:2015 can assist the educational institutions to produce graduates who are productive, capable and competitive in the national as well as global levels.

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Published
2018-08-20
How to Cite
ISKARIM, Mochamad. The Quality Management of Arabic Language Education Based on The Quality Management System (SMM) ISO 9001:2015. ALSINATUNA, [S.l.], v. 3, n. 2, p. 225-243, aug. 2018. ISSN 2503-2690. Available at: <http://e-journal.iainpekalongan.ac.id/index.php/alsinatuna/article/view/1238>. Date accessed: 19 sep. 2018. doi: https://doi.org/10.28918/alsinatuna.v3i2.1238.
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